Frequently Asked Questions

Everything you need to know about shopping with Genius Games Fashion.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-7 business days within the continental US. International shipping times vary by destination, usually ranging from 10-21 business days.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our support team or using the link in your confirmation email.

Are your garments ethically produced?

Yes, Genius Games is committed to ethical fashion. We partner with factories that guarantee fair wages, safe working conditions, and follow environmentally conscious manufacturing processes.